Returning an item
You can return most items within 30 days of delivery for a full refund. Start a return from Your orders; you do not need to contact us first.
How to return an item
- Open Your orders and choose the order.
- Select Return items, pick the items and tell us why.
- Print the label, or show the QR code at any drop-off point.
- Keep the receipt until your refund arrives. It shows a tracking number like
TR-2026-0419-88.
The returns policy covers sale items too:
Items bought at a reduced price are refunded at the price you paid, under the same return windows as full-price items.
Return windows
| Item | Days | Condition |
|---|---|---|
| Clothing and shoes | 30 | Unworn, tags attached |
| Home and kitchen | 30 | Unused, in original box |
| Electronics | 14 | All parts and cables included |
| Food | 0 | Cannot be returned |
Refunds
We refund to the way you paid within 5 working days of receiving the item. Bank transfers can take 2 more days to appear.
Questions
Do I pay for return delivery?
No. Every return label is free, whatever the reason for returning.
Can I exchange instead of returning?
Yes, for a different size or colour of the same item. Choose Exchange in step 2.
What if the item arrived damaged?
Choose Arrived damaged as the reason and add a photo. We refund as soon as you submit, before the parcel reaches us.